Privacy policy

 Last Updated: 25/09/2025

1. INTRODUCTION

At Shaurya Furnishing, we are committed to protecting your privacy and personal information in accordance with international best practices and applicable Kuwait laws.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you:

  • Visit our website at www.shauryafurnishing.com
  • Place orders for our ready-made curtain products
  • Create an account with us
  • Contact our customer service
  • Subscribe to our communications

By using our website, creating an account, or purchasing our products, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

Account Registration:

  • Full name (first and last name)
  • Email address
  • Phone number
  • Date of birth (optional, for birthday offers)
  • Password and account credentials

Order Information:

  • Billing and shipping addresses
  • Payment information (credit/debit card details, securely encrypted)
  • Order history and purchase preferences
  • Delivery instructions and preferences
  • Communication preferences (email, WhatsApp notifications if opted-in)

Customer Service:

  • Communications you send to us (emails, calls, live chat messages)
  • Feedback, product reviews, and survey responses
  • Support tickets and complaint details
  • Return and exchange requests

2.2 Information We Collect Automatically

Device and Usage Information:

  • IP address and browser type
  • Operating system and device information
  • Time zone and language settings
  • Pages visited and time spent on each page
  • Referring website information
  • Search terms used on our website

Cookies and Tracking Technologies:

  • Essential cookies for website functionality
  • Analytics cookies for website performance
  • Marketing cookies for personalized advertising (with your consent)
  • Session cookies for shopping cart functionality

2.3 Information from Third Parties

Payment Processors:

  • Transaction verification data from KNET and card issuers
  • Fraud prevention information from payment partners

Delivery Partners:

  • Delivery confirmation and tracking information
  • Location data for successful deliveries

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

3.1 Order Processing and Fulfillment

  • Processing and confirming your orders
  • Managing payment transactions and billing
  • Arranging delivery and coordinating with delivery partners
  • Providing order status updates and tracking information
  • Handling returns, exchanges, and refunds

3.2 Account Management

  • Creating and maintaining your customer account
  • Authenticating your identity and securing your account
  • Providing customer service and technical support
  • Processing your requests and inquiries

3.3 Communication and Marketing

  • Sending order confirmations and shipping notifications
  • Providing customer service communications
  • Sending promotional offers and product recommendations (with your consent)
  • Conducting customer satisfaction surveys
  • Sending WhatsApp notifications for delivery updates (if you opt-in)

3.4 Website Improvement and Analytics

  • Analyzing website usage patterns and performance
  • Improving website functionality and user experience
  • Troubleshooting technical issues
  • Conducting market research and business analysis

3.5 Legal and Security Purposes

  • Complying with applicable laws and legal obligations
  • Protecting against fraud, security threats, and unauthorized access
  • Enforcing our Terms and Conditions
  • Resolving disputes and legal claims

4. HOW WE SHARE YOUR INFORMATION

We only share your personal information in the following circumstances:

4.1 Service Providers and Business Partners

Payment Processing:

  • Credit card companies and banks for payment processing
  • KNET for local Kuwait payments
  • Payment fraud prevention services

Delivery and Logistics:

  • Delivery companies to fulfill your orders
  • Shipping partners for order tracking and delivery confirmation

Technology Services:

  • Website hosting and maintenance providers
  • Customer service platform providers
  • Email marketing services (with your consent)
  • WhatsApp Business for delivery notifications (if opted-in)

4.2 Trusted Local Service Providers

Payment Processing Partners:

  • KNET (Kuwait National Electronic Teller): For local Kuwait debit card transactions
  • Central Bank of Kuwait approved payment gateways
  • Visa and MasterCard processing through certified local banks
  • Mobile payment solutions approved by Central Bank of Kuwait

With payment processors, we share:

  • Billing information for transaction processing
  • Order amount and currency
  • Transaction verification data as required by local banking regulations

Data Protection Standards: All local service providers are contractually required to:

  • Maintain the same level of data protection as outlined in this policy
  • Use customer data only for the agreed service provision
  • Comply with Kuwait data protection and privacy laws
  • Implement appropriate security measures for data handling
  • Delete or return customer data when services are completed

Local Compliance: Our partnerships with local service providers ensure compliance with:

  • Kuwait Consumer Protection Law
  • Central Bank of Kuwait regulations for payment processing
  • Kuwait Commercial Law requirements for delivery and logistics
  • Local customs and import/export regulations where applicable

4.3 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

  • Comply with legal obligations, court orders, or government requests
  • Protect our rights, property, or safety, or that of others
  • Investigate and prevent fraud or security breaches
  • Enforce our Terms and Conditions

4.4 Business Transfers

  • If our company is sold, merged, or undergoes a business transfer, your personal information may be transferred to the new owners, subject to the same privacy protections outlined in this policy

4.5 What We Do NOT Do

  • We do not sell your personal information to third parties
  • We do not share your data outside Kuwait without your consent (except as legally required)
  • We do not use your information for purposes not disclosed in this policy
  • We do not send marketing communications without your explicit consent

5. DATA SECURITY AND PROTECTION

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards:

  • SSL encryption for all data transmission
  • Secure server infrastructure with firewall protection
  • Payment Card Industry Data Security Standard (PCI DSS) compliance
  • Regular security audits and vulnerability assessments
  • Encrypted storage of sensitive payment information

Organizational Safeguards:

  • Limited employee access to personal information on a need-to-know basis
  • Regular staff training on data protection and privacy
  • Secure disposal of personal information when no longer needed
  • Incident response procedures for data breaches

5.2 Data Storage and Location

  • Your personal information is stored on secure servers
  • Payment information is processed through certified payment gateways
  • International data transfers (if necessary) comply with applicable data protection laws

5.3 Limitations

While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information, and you provide information at your own risk.

6. DATA RETENTION

6.1 Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Account Information: Retained while your account is active, plus 3 years after account closure for legal and business purposes
  • Order Information: Retained for 7 years for accounting, tax, and warranty purposes as required by Kuwait commercial law
  • Marketing Communications: Retained until you unsubscribe or withdraw consent
  • Website Analytics: Aggregated and anonymized data retained indefinitely for business analytics
  • Customer Service Records: Retained for 3 years for quality assurance and dispute resolution

6.2 Data Deletion

  • You may request deletion of your personal information at any time, subject to legal requirements for record-keeping
  • We will delete or anonymize your information within 30 days of a valid deletion request, except where retention is required by law

7. YOUR PRIVACY RIGHTS

7.1 Access and Control Rights

You have the following rights regarding your personal information:

  • Right to Access: Request a copy of all personal information we hold about you
  • Right to Rectification: Request correction of any inaccurate or incomplete information
  • Right to Deletion: Request deletion of your personal information (subject to legal requirements)
  • Right to Data Portability: Request your data in a structured, machine-readable format
  • Right to Object: Object to processing of your information for direct marketing purposes
  • Right to Restrict Processing: Request limitation of how we process your information
  • Right to Withdraw Consent: Withdraw consent for marketing communications or optional data processing

7.2 How to Exercise Your Rights

To exercise any of these rights, contact us at:

Email: shauryafurnishing@gmail.com

We will respond to your request within 30 days and may require verification of your identity to protect your privacy.

7.3 Marketing Communications and Opt-Out Rights

Email Marketing:

  • Click the "unsubscribe" link in any marketing email
  • Update your email preferences by logging into your account settings
  • Email us directly at shauryafurnishing@gmail.com to opt-out

SMS Marketing:

  • Reply "STOP" to any promotional SMS to unsubscribe immediately
  • Text "HELP" for assistance with SMS preferences
  • Contact customer service to modify SMS frequency settings

WhatsApp Marketing (if applicable):

  • Reply "STOP" to opt-out of promotional WhatsApp messages
  • You can block our WhatsApp Business account at any time
  • Opting out will not affect order-related WhatsApp notifications

Account Preferences:

  • Log into your account to update your basic marketing preferences
  • Use the unsubscribe link in any marketing email to opt-out completely
  • Contact us directly to modify your communication preferences
  • Manage your email subscription status through your account settings

Please note: Opting out of marketing communications will not affect transactional messages such as order confirmations, shipping updates, or important account information.

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 Types of Cookies We Use

Strictly Necessary Cookies (Cannot be disabled):

  • Shopping cart functionality and session management
  • User authentication and login status
  • Website security and fraud prevention
  • Load balancing and website performance
  • Payment processing and checkout functionality

Analytical/Performance Cookies (Can be disabled):

  • Google Analytics for website usage statistics
  • Page load speed monitoring
  • Error tracking and debugging
  • User journey analysis and conversion tracking
  • A/B testing for website improvements
  • Functional Cookies (Can be disabled):
  • Language and currency preferences
  • Recently viewed items
  • Wishlist and favorite products
  • Chat support functionality
  • Product comparison features

Marketing/Advertising Cookies (Require consent):

  • Facebook Pixel for targeted advertising
  • Google Ads conversion tracking
  • Email marketing integration (if you're subscribed)
  • Remarketing to show relevant ads on other websites
  • Social media sharing functionality

Third-Party Cookies: We use the following third-party services that may set cookies:

  • Google Analytics and Google Ads
  • Facebook and Instagram advertising tools
  • Payment processors (KNET, Visa, MasterCard interfaces)
  • Customer service chat platforms
  • Delivery tracking integration

8.2 Cookie Management

You can control cookies through:

  • Your browser settings (instructions for Chrome, Safari, Firefox available on our help page)
  • Our cookie preference center (available at the bottom of every page)
  • Opting out of advertising cookies through industry opt-out pages
  • Disabling third-party cookies while keeping functional cookies

8.3 Cookie Duration

  • Session cookies: Deleted when you close your browser
  • Persistent cookies: Stored for periods ranging from 24 hours to 2 years
  • Marketing cookies: Typically expire after 30-90 days
  • Analytical cookies: Usually expire after 2 years

9. CHILDREN'S PRIVACY

  • Our services are not directed toward children under 18 years of age
  • We do not knowingly collect personal information from children under 18
  • If you are under 18, please do not provide any personal information through our website or services
  • If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly
  • If you believe we may have collected information from a child under 18, please contact us immediately at shauryafurnishing@gmail.com

10. INTERNATIONAL DATA TRANSFERS AND SHOPIFY HOSTING

10.1 Shopify Platform and Data Location

Our website is hosted by Shopify Inc., a Canadian company. This means your personal information may be transferred to, stored, and processed in Canada and other countries where Shopify operates their infrastructure.

What this means for your data:

  • Your information may be stored on servers outside Kuwait
  • Shopify maintains data centers in multiple countries for performance and reliability
  • All transfers comply with applicable data protection standards
  • Shopify implements appropriate safeguards for international data transfers

10.2 Other International Transfers

While we primarily aim to store and process your information within Kuwait where possible, some of our service providers may be located outside Kuwait.

When we transfer your information internationally, we ensure adequate protection through:

  • Selecting service providers with appropriate data protection standards
  • Implementing contractual safeguards for data protection
  • Ensuring compliance with Kuwait data protection laws
  • Using recognized transfer mechanisms like Standard Contractual Clauses
  • Obtaining your consent where required by law

10.3 Your Rights Regarding International Transfers

  • You have the right to request information about international transfers of your personal data
  • You can contact us for details about specific countries where your data may be processed
  • We will provide information about the safeguards in place for international transfers
  • For data processed by Shopify, you can review their privacy policy for detailed information about their data handling practices

11. CHANGES TO THIS PRIVACY POLICY

11.1 Policy Updates

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business practices
  • Updates to applicable laws and regulations
  • New features or services we offer
  • Improvements to our data protection practices

11.2 Notification of Changes

We will notify you of material changes to this Privacy Policy by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Displaying a prominent notice on our website for significant changes

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

11.3 Previous Versions

  • We maintain records of previous versions of this Privacy Policy for legal compliance purposes
  • You may request access to previous versions by contacting us

12. CONTACT INFORMATION

12.1 Privacy Inquiries

For any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at shauryafurnishing@gmail.com

13. GOVERNING LAW

  • This Privacy Policy is governed by the laws of the State of Kuwait
  • Any disputes arising from this policy will be subject to the exclusive jurisdiction of Kuwait courts
  • Where Kuwait law provides greater privacy protections than outlined in this policy, the stronger protections will apply
  • For questions about Kuwait privacy laws, you may contact the relevant Kuwait regulatory authorities

14. COMPLIANCE AND CERTIFICATIONS

14.1 Legal Compliance

We comply with applicable Kuwait data protection laws and international standards, including:

  • Kuwait Consumer Protection Law and commercial regulations
  • Kuwait Commercial Law data retention requirements
  • International best practices for data security and privacy
  • Payment Card Industry Data Security Standard (PCI DSS)
  • Local banking and financial services regulations

14.2 Regular Reviews and Audits

We conduct regular reviews of our privacy practices to ensure ongoing compliance:

  • Annual privacy policy reviews and updates
  • Regular security audits and vulnerability assessments
  • Staff training programs on data protection and privacy
  • Third-party security certifications and assessments
  • Compliance monitoring and reporting procedures