سياسة الاسترداد

We want you to love your curtains! If something's not right, we're here to help.

Quick Summary:

  • 14 days to return eligible items
  • Free returns for our mistakes
  • Store returns preferred for fastest service
  • Original packaging required

When We'll Take Care of Everything

Wrong Item Delivered

Our mistake = We fix it completely

  • Full refund (including your shipping costs), OR
  • Send the right item with free shipping
  • We handle all return shipping costs

Defective Products

Arrived damaged or defective = We make it right

  • Full refund, OR
  • Brand new replacement with free shipping
  • We handle all return shipping costs

Return Requirements

What We Can Accept

  • Unopened curtains in original sealed packaging
  • All original items included (tags, care instructions, packaging)
  • Original receipt or order confirmation
  • Within 14 days of delivery

What We Cannot Accept

  • Curtains removed from original packaging
  • Items showing wear or damage
  • Missing packaging, tags, or accessories
  • Returns after 14 days

 

How to Return

Option 1: Visit Our Store (Recommended)

Fastest and easiest way

  • Bring items + receipt to our store
  • Get instant refund or exchange
  • Cost: Free
  • Time: Immediate processing

Option 2: Pickup Service

We collect from your address

  • Call us to arrange pickup
  • Cost: You pay return shipping (unless our mistake)
  • Time: 3-5 business days processing

Refunds

How You'll Get Refunded

  • Same payment method as your original purchase
  • Cash orders: Cash refund at our store
  • Card orders: Refunded to your original card

How Long It Takes

  • Store returns: Immediate cash refunds
  • Card refunds: 7-14 business days (depends on your bank)
  • Alternative: Exchange for equal value item

What's Not Covered

  • Original shipping costs (except our mistakes)
  • Return shipping costs (except our mistakes)
  • Bank processing fees

 

Need Help?

Contact Us

  • Phone: +965 2431 1100
  • Email: shauryafurnishing@gmail.com
  • Store: Souq Saqabi, Shops 19-22, Jassem Mohammad Al-Kharafi Rd, Al-Dajeej, Kuwait

Have Ready When You Call

  • Order number
  • Reason for return
  • Photos (if defective/damaged)

 

Important Notes

  • This policy follows Kuwait consumer protection laws
  • Items must be unused and in original condition
  • We may request ID for returns
  • Full terms available in our Terms of Service

Questions? We're here to help! Contact us anytime.